NHA Certified Medical Administrative Assistant (CMAA)

First published: September 2, 2026Last verified: September 2, 2026Reviewed by the CertQuestUSA team

TL;DR

NHA Certified Medical Administrative Assistant (CMAA): a 150-question practice bank for the real Healthcare & Pharmacy Certification standard, 3 full papers of 50 questions each with no repeats, every question citing the real regulation it comes from.

Where these questions come from

Every question in this bank cites a real source -- primarily NHA CMAA Exam Content Outline (100%) of this exam's citations.

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3

full papers, no repeats

50

questions per paper

150

questions in the bank

What this exam covers

Billing and Revenue Cycle10%
Communication and Professionalism19%
Foundational Knowledge9%
Medical Law, Ethics, and Compliance15%
Medical Practice Administrative Procedures and Logistics12%
Patient Encounter19%
Scheduling15%

5 real sample questions

Which opening question is most likely to elicit the patient’s complete reason for calling?

A. “You are not having pain, correct?”

B. “Is this only about a refill?”

C. “Tell me how I can help today.”

D. “Should I transfer you to billing?”

Source: NHA CMAA Exam Content Outline; objective: open-question

An employee claims an accidental HIPAA violation can never lead to corrective action. Which response is accurate?

A. Only criminal courts can address HIPAA

B. Fact-dependent OCR investigation, correction, or penalties

C. HIPAA applies only when information is sold

D. Every violation automatically receives the same maximum fine

Source: NHA CMAA Exam Content Outline; objective: hipaa-enforcement

Two patients are assigned to the same provider at the same exact time. Which method is this?

A. Block scheduling

B. Double booking

C. Open booking

D. Wave scheduling

Source: NHA CMAA Exam Content Outline; objective: double-book

A patient says, “I have called twice and still do not know whether my referral was approved.” What is the best initial response?

A. “Referrals always take a long time.”

B. “There is nothing I can do if another employee handled it.”

C. “You need to call your insurer instead.”

D. “I understand the frustration; I will verify the referral.”

Source: NHA CMAA Exam Content Outline; objective: active-listening

A surgeon reserves Tuesday mornings only for minor office procedures. Which scheduling concept applies?

A. Open booking

B. Wave scheduling

C. Block scheduling

D. Unscheduled arrival

Source: NHA CMAA Exam Content Outline; objective: block

Real-world data for this exam

Medical Secretaries and Administrative Assistants: real median wageMay 2025$45,930/yr

Frequently asked questions

What is the NHA CMAA practice exam on CertQuestUSA?

The NHA Certified Medical Administrative Assistant (CMAA) practice bank contains 150 total questions, split into 3 full-length papers of 50 questions each with no repeats. Every question cites the real regulation or exam content outline it comes from.

What topics are covered on the NHA CMAA exam according to CertQuestUSA?

The NHA CMAA exam covers 7 content areas: Foundational Knowledge (9%), Communication and Professionalism (19%), Medical Law, Ethics, and Compliance (15%), Scheduling (15%), Patient Encounter (19%), Billing and Revenue Cycle (10%), and Medical Practice Administrative Procedures and Logistics (12%). Communication/Professionalism plus Patient Encounter together account for 38% of the exam.

What is an example of a real NHA CMAA sample question?

A real sample question asks: "Which opening question is most likely to elicit the patient's complete reason for calling?" The correct answer is "Tell me how I can help today," because it is an open-ended question that invites the patient to share their full concern.